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Support

Support

Use this page to route questions to the right TIZZLE support path.

New Project Questions

For a new website, software, AI, marketing, or hosting enquiry, use:

Include the project type, current URL or product context, goal, timeline, and budget range if known.

Active Client Work

For active long-term projects, use the client portal when access has been provided:

clients.tizzle.org 

Use email if portal access is not available or the request is commercial rather than operational.

Technical Issues

Include the following details when reporting an issue:

  • Website, app, or project affected
  • What you expected to happen
  • What happened instead
  • Steps to reproduce the issue
  • Screenshots or logs, when useful
  • Browser, device, and account role when relevant
  • Whether the issue affects live users or only staging/internal users

Hosting and Uptime

For hosting or infrastructure issues, include:

  • Affected domain or environment.
  • Time the issue started.
  • Whether the site is fully down or partially degraded.
  • Any recent DNS, deployment, payment, plugin, or content changes.
  • Screenshots or monitoring alerts when available.

Referral Questions

For referral questions, use the live referral page or email TIZZLE directly:

Referral partners earn 15% of first project value when the referred client signs and the first payment clears.

Documentation Feedback

Documentation should stay practical. If a page is unclear, missing, or outdated, record the page URL and the specific change that would make it more useful.

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